Refund & Returns Policy
Please read this policy carefully to understand our refund and return process for digital exam preparation products.
Last Updated: June 2026
Contact Email: support@examsenroll.com
1. Refund Eligibility
- The product is defective or not as described.
- You cannot access purchased materials due to a verified technical issue.
- You contact support within 7 days of purchase with order details.
2. Non-Refundable Items
- Digital products that have already been downloaded or accessed may not be refundable unless defective.
- Products purchased during special promotions may be non-refundable unless otherwise stated.
- Refunds may be declined for misuse, account sharing, or policy abuse.
3. Return Process
- Contact support with your order number and purchase email.
- Explain the issue clearly and include screenshots if relevant.
- Our team will review the request and respond with next steps.
4. Refund Timeline
Once approved, refunds are normally processed within 7–10 business days to the original payment method. Bank or processor delays may vary.
5. Contact Us
For questions about this policy, contact us at support@examsenroll.com.