Refund & Returns Policy

1. Scope of This Policy

This policy applies to digital practice tests, exam-preparation guides, downloads, and other digital products purchased directly from ExamsEnroll. Products purchased through a third-party marketplace are subject to that marketplace's refund rules.

2. Seven-Day Refund Request Period

You may request a refund within 7 calendar days of purchase when at least one of the following applies:

• The product is defective or not as described.
• You cannot access the purchased product because of a verified issue within our control and support cannot resolve it within a reasonable time.
• A duplicate charge or other verified billing error occurred.
• You accidentally purchased the wrong product and have not downloaded or substantially accessed it.

3. Products That Are Normally Non-Refundable

Because our products are delivered digitally, a change-of-mind refund may be declined after the product has been downloaded, substantially accessed, used, or consumed. A refund may also be declined when:

• The request is submitted more than 7 calendar days after purchase.
• The reason is an exam result, a change in study plans, or failure to read the product description or system requirements.
• The account or product has been shared, copied, redistributed, resold, or used in breach of our Terms & Conditions.
• There is evidence of fraud, chargeback abuse, repeated refund abuse, or unauthorized activity.
• A promotional item was expressly marked final sale, except where applicable law requires otherwise.

4. How to Request a Refund

Email sales@examsenroll.com from the email address used for the order and provide:

• Your order number, purchase date, and product name.
• A clear explanation of the issue and the resolution you are requesting.
• Relevant screenshots or error messages for a technical problem.

Submitting a request does not automatically guarantee approval. We may review account access, download, support, and transaction records relevant to the request.

5. Review and Refund Timeline

We normally respond to complete requests within 3 business days. Approved refunds are sent to the original payment method, usually within 7–10 business days. Your bank or payment provider may require additional processing time.

6. Access After a Refund

When a refund is approved, access to the refunded product may be removed immediately. Any license to use or download that product ends at the time of refund.

7. Chargebacks

Please contact us first so we can investigate and resolve a billing or product issue. We may suspend access while a payment dispute or chargeback is being reviewed. Nothing in this section limits rights available under applicable law or payment-network rules.

8. Statutory Consumer Rights

This policy does not exclude or limit any non-waivable rights you may have under applicable consumer-protection law. Where those rights provide greater protection, the applicable law controls.

9. Contact Us

For questions about this policy, contact us at sales@examsenroll.com.